00000nam 2200000 4500 INLIS000000000932708 20211026081552 0010-1021000523 Ciptono, Fandy Total quality management / Fandy Tjiptono & Anastasia Dian Ed. 4 Yogyakarta : : Andi Offset,, 2003 xiv, 353 hlm. ; 23 cm Bibliografi: hlm. 351-353 Pengembangan Diri a b 00| | ta 211026################g##########0#ind## 9795332538 JKPNPNA ind 658.5 658.5 CIP t 11646-b/07 11.647-B/2007